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Mocs Mail+ FAQ

Table of Contents

  1. What is Mocs Mail+?
  2. Why is UTC transferring student email to Mocs Mail+?
  3. How do I log into my new Mocs Mail+ account?
  4. Can I opt out of the Mocs Mail+ transfer?
  5. Will I be able to keep my email address after I graduate?
  6. Has my new email address changed?
  7. When I log in, I see my address as @mocs.utc.edu. Why is it @mocs.utc.edu?
  8. Why do I have a different type of email address than my professor?
  9. Does Google have a privacy policy? Is Google sharing my personal information to 3rd party people?
  10. Will I be able to look up other students' addresses in a directory?
  11. I can't log into my new account. Who do I call?
  12. Selecting ICON MocsMail+ doesn't do anything. Who do I call?
  13. Can I forward my new account to another email address?
  14. Can I use another program (Outlook, Thunderbird, MacMail) to read my new email account?
  15. Will my “myMocsnet” password sync with my Mocs Mail+ password?
  16. How does this new email affect how I use Blackboard and other similar university services?
  17. Will my old emails be migrated to my new account?
  18. Is there any plan to migrate faculty to the new Gmail service?
  19. If there is a service disruption in Google Apps can UTC correct this issue?
  20. Where do I get support on how to do things within my account?
  21. How much storage space do I have in my new Mocs Mail+ account (Inbox size)?
  22. Can I send attachments and, if so, how big can they be?
  23. Can I check my new Mocs Mail+ account on my phone?
  24. Will I have to see advertisements in my Mocs Mail+ account?
  25. Where is my "My Files'"?
  26. For More Information
  1. What is Mocs Mail+?

    Mocs Mail+ is the new student email system powered by Google. It has the look and feel of Google GMail, but it is the Google Apps for Education service.

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  2. Why is UTC transferring student email to Mocs Mail+?

    Mocs Mail+ provides improved services and increased storage space.

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  3. How do I log into my new Mocs Mail+ account?

    While in MyMOCSnet - click on the Mocs Mail+ Icon MocsMail+ Icon
    Alternately, you can navigate directly via browser to Mail.mocs.utc.edu

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  4. Can I opt out of the Mocs Mail+ transfer?

    No, this is your Email of record for Official University communication.

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  5. Will I be able to keep my email address after I graduate?

    Yes

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  6. Has my new email address changed?

    Yes, and it will be in format: abc123@mocs.utc.edu

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  7. When I log in, I see my address as <UTCID> @mocs.utc.edu. Why is it <UTCID> @mocs.utc.edu?

    Your UTCID@mocs.utc.edu is now your primary email account and address. We have provided you with a friendly alias usually in the format of first-last@mocs.utc.edu.

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  8. Why do I have a different type of email address than my professor? @mocs.utc.edu instead of @utc.edu

    The University of Tennessee at Chattanooga has chosen to implement 2 email systems one for Students and one for Employees.

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  9. Does Google have a privacy policy? Is Google sharing my personal information to 3rd party people?

    Security and Privacy Answers from Google http://www.google.com/support/a/bin/answer.py?hl=en&answer=60762

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  10. Will I be able to look up other students' addresses in a directory?

    Yes, the online directory lists email addresses: https://people.utc.edu/eGuide/servlet/eGuide

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  11. I can't log into my new account. Who do I call?

    Please call the ITD Help desk at 425-4000.

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  12. Selecting ICON MocsMail+ doesn't do anything. Who do I call?

    Please call the ITD Help desk at 425-4000.

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  13. Can I forward my new account to another email address?

    Yes, but remember that all official University email will be sent to @mocs.utc.edu and your responsibilities are described at: http://www.utc.edu/Administration/AcceptableUsePractices/

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  14. Can I use another program (Outlook, Thunderbird, MacMail) to read my new email account?

    Yes, http://mail.google.com/support/bin/answer.py?hl=en&ctx=mail&answer=12103

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  15. Will my “myMocsnet” password sync with my Mocs Mail+ password?

    No your passwords will not automatically sync. Please email mobileutc@mocs.utc.edu, and include your UTC ID in your request.

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  16. How does this new email affect how I use Blackboard and other similar university services?

    Mocs Mail+ should not affect any current services. Your new email will be populated to campus wide systems including UTC Online(Blackboard).

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  17. Will my old emails be migrated to my new account?

    If you choose to migrate your old email, you can request your email be copied over to Mocs Mail+ by various methods. Please call the ITD Help desk at 425-4000.

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  18. Is there any plan to migrate faculty to the new Mocs Mail+ service?

    Not at this time. All active students at the University will all have a Mocs Mail+ account.

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  19. If there is a service disruption in Google Apps can UTC correct this issue?

    No

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  20. Where do I get support on how to do things within my account?

    Gmail help: http://mail.google.com/support/?ctx=about&hl=en
    Gmail "getting started'": http://mail.google.com/support/bin/static.py?hl=en&guide=24916&page=guide.cs

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  21. How much storage space do I have in my new Mocs Mail+ account (Inbox size)?

    7 GB - on your main page within Mocs Mail+ you will see your usage displayed

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  22. Can I send attachments and, if so, how big can they be?

    With Mocs Mail+, you can send a total message size including attachments of 25 megabytes (MB).

    Please note that the recipient may not be able to accept your message if they use other email services with smaller message size limits.

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  23. Can I check my new Mocs Mail+ account on my phone?

    Yes, you can request assistance for access and supplemental instructions. Please email mobileutc@mocs.utc.edu, and include your UTC ID in your request.

    Example: SUBJECT: Requesting mobile access - abc123 (in subject line)
    Note that is may take up to 72 hours to complete. Check your email for confirmation and instructions. http://mail.google.com/support/bin/answer.py?hl=en&answer=75726

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  24. Will I have to see advertisements in my Mocs Mail+ account?

    The only advertisements that are displayed come from webclips, you can turn these off, per account.

    To turn off Web Clips, Login to Mocs Mail+, click on Settings in upper right corner, click on Web Clips and uncheck 'Show my Web Clips above the Inbox'

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  25. Where is my "MyFiles'"?

    Currently you access 'MyFiles' via Mymocsnet. Icon upper right corner. This option will be going away, please move or copy any documents you have stored in MyFiles to Google Documents.

    Uploading files to Google Documents

    Login to your My Mocs Net account and select Mocs Mail +.  In your Mocs Mail tool bar select Documents. When the new tab or window opens select Create New and a drop box will appear. Select Folder and type in the name of your folder (you can also add a description of the folder if needed).  After you have created your folder, select Upload. Here, you can upload multiple files within the 1 GB limit.  If preferable, you can choose to convert your uploaded files to Google Docs format.  Below the file converter, there is a Destination Folder button which allows you to upload your files to any folder you have created.  Next, select the Privacy button that lets you decide the level of publicity you want your files to have.  Finally, select Start Upload and your files will be uploaded to their specified folder.

  26. For More Information