Technical Support Help Desk
The help desk provides the first line of support for faculty, students and staff. We provide assistance and accept requests by phone, email or walk-ins. When you call the help desk, the staff will try answer your questions immediately. If they aren't able to provide immediate assistance a call will be opened and added to our other active requests. 
Help Desk Staff - The help desk is staffed by students and full time staff. Student employees answer the help desk phones and assist the full time staff on office visits. The full time staff work to solve problems and complete requests placed by faculty and staff.
Call Tracking - We record all calls in central database even calls that are quickly resolved over the telephone. The reason for recording all calls will allow us to develop better methods of support for the campus. Email acknowledgements are sent out to the individual making the request. Please review the description for accuracy. When the request is completed an email will be sent notifying the request has been completed.
Help Desk Contact information
Summer Hours: M-F 8 am - 5 pm
Fall and Spring Hours: M-Th 8 am - 8 pm, F 8am - 5pm
Phone: (423) 425 - 4000
Email: helpdesk@utc.edu
Application for Student Employment
Call the Help Desk for assistance with:
Faculty & Staff
- Setting up new computers and printers
- Installing software
- Problems with the computer or monitor
- Unable to connect to the network or servers
- Phone is not working properly
- Need assistance with voicemail
- Purchasing advise
- Password help
- Connecting to Wifi
- Registering PDA or Cellphones on Wireless (Wifi) network
- Netid password
- DNS or IP reservations
- Shared server access
- Data port activations
- Problems with podiums
- Connecting to IRIS, Banner, Relflection, WebASIS, email
- Surplus UTC computers
- All requests or problems with technology on campus
Students
- Password help
- Trouble logging in to MocsNet or UTC Online
- Access to the internet in dorms or Wifi
- Registering PDA or Cellphones on Wireless (Wifi) network
- Help removing viruses or spyware off your compuer
- Problems with dorm phones or voicemail
- Problems with email, file storage, or webpages
- All requests or problems with technology on campus
