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Reports
All IT Issues Received vs. Closed during 2012 by Month
| |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
| Received |
1343 |
967 |
684 |
737 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
| Closed |
1298 |
1013 |
652 |
760 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Received Total: 3759
Closed Total: 3754
Report Created 05/01 /2012
| |
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
| Received |
919 |
1033 |
909 |
704 |
585 |
486 |
556 |
2142 |
968 |
709 |
809 |
500 |
| Closed |
905 |
1045 |
913 |
702 |
603 |
501 |
528 |
2054 |
1049 |
751 |
806 |
509 |
Received Total: 10320
Closed Total: 10366
Report Created 02/21/2012
April 2012 - Count of Closed Tickets by Teams Assigned
| Banner Systems |
2 |
| COBA | 2 |
| Classrooms |
49 |
| Enterprise Systems |
135 |
| Helpdesk |
350 |
| Labs |
22 |
| Library |
2 |
| Network | 38 |
| Student HelpDesk |
113 |
| Telecomm |
61 |
| WTRC |
1 |
Survey Results April 2012 (Averages)
| Based on your recent experience, how satisfied are you with the service you received? |
4.6 |
|
|
| How satisfied are you with the effectiveness of the solution? |
4.7 |
|
|
| How satisfied are you with the support you received? |
4.7 |
|
| Frequency of contact to satisfy your needs |
4.7 |
|
|
| Based on your recent experience, would you use our service again? |
4.9 |
|
|
| Timeliness of response to your inquiries |
4.8 |
|
|
|
|
| Understanding your needs |
4.7 |
|
|
| Ability to resolve a problem |
4.7 |
|
|
|
|
This report contains data from 59 Surveys
