MocsPrint
The UTC Information Technology Division uses the GoPrint GS-3 Print Solution in 10 computer labs on campus. As more course and research materials have become available online, the demand for printing has increased to the point where printing costs and waste need to be controlled. Members of the UTC community can use their MOCS Card to pay for printing on a per page basis.
Benefits of this system include:
Reduction of waste: The GoPrint system requires that users confirm each print job thus almost eliminating waste from accidental printouts.
$10 Print Credit: All UTC students will be given a $10 print credit on their MOCS Cards. This credit will be applied at the start of the Fall and Spring semesters and be valid through final exams.
Less restrictions on printing: Several labs on campus have had to limit students to 20 pages a day in order to keep costs down. There will now be no limit on printing. In addition, some labs that have not had printers available will now have printers installed.
Consistent printing: The new printers in the labs will provide consistent quality of printing. These printers will be centrally managed and monitored to ensure uptime and support.
*New* Print From Your Personal Laptop or Computer
INSTALLATION INSTRUCTIONS - Click the link for instructions on how to set up your personal computer to print to MocsPrint. You will be able to print from your laptop anywhere on the UTC wireless network, or from your dorm room. Once you install and choose your printer, proceed to that location to pay for and release your job using your Mocs Card. You have 2 hours to pay for and print your job before it is discarded.
UTC MocsPrint FAQ
How it Works
- How does the system work?
- How much will printing cost?
- Why charge for printing?
- What type of printing is available?
- I am not a UTC student. How can I print in the Lupton Library?
- Which labs require my Mocs Card to print?
Print Credit Information
- How long are my credits good for?
- How do I add more credits to my MOCS Card?
- What happens when I use all of my print credits?
- What if I lose my card?
- How do I know what my print point balance is?
Troubleshooting
- I printed something but it is not showing up on the release station.
- I printed something I don't want/need. Do I have to pay for it?
- I didn't get my print job after I paid for it.
- I released my print job and nothing is printing.
- What happens if I make a mistake?
- Can I cancel or delete a job after I have printed it?
Printing Tips
- Use Print Preview to check your job before sending.
- Can I print from my personal laptop?
- What can I do to reduce my printing expenses?
How does the system work?
When you print in a lab, the print job will be held at the GoPrint release station next to the printer. The release station will display a list of computer names. Select the computer you printed from, these computer names are labeled on either the monitor or computer chassis, and view the print jobs. Jobs are listed by time and document title. Select the jobs you want to print and click "Go Print". The next screen will show you a summary of what you have chosen to print along with a total. To confirm the jobs, swipe your MOCS Card. Once it acknowledges that you have sufficient funds, click "Confirm" to release the print jobs. Print release stations have different timeouts set that determine how long a job can wait to be released before it is deleted. This setting varies from location to location. Please check with lab staff to see what the timeout is or look for this setting in documentation posted at the station.
How much will printing cost?
Each printed black and white page will cost $0.07. Each printed color page will cost $0.35. Color printers are located in the Lupton Library on the 2nd floor, and in the University Center’s Student Technology Center. You must have your MOCS Card to print. Every student will start the Fall and Spring semesters with a $10 credit on their MOCS Card. Once this credit is used up, charges for printing will draw from Campus Points on the MOCS card. Students attending UTC during the summer will be on a pay only system. In order to print in the summer, students will need to deposit money on their MOCS Card.
Why charge for printing?
In the last few years there has been a rapid increase of information and class/research materials available online. With this we have also seen an increase in demand for printing. By moving to a pay to print system, we will be able to reduce waste and control print costs. Having these systems centrally managed will also ensure consistent technical support and working equipment.
What type of printing is available?
The printers currently do standard 8 1/2" x 11" printing with duplexing available in some locations. If you need to do other types of printing, please request it to the lab support staff.
I am not a UTC student. How can I print in the Lupton Library?
Guest cards are available from the Value Port vending machines located in the University Center and the Lupton Library. The cards cost $1 and have the full $1 in credits after purchase. Additional funds can be added to these cards at the Value port machines. Credits on guest cards are equivalent to Campus Points and can, therefore, be used at any campus location that accepts payment through a MOCS Card. See the disclaimer below regarding lost cards.
How long are my print credits good for?
Print credits are valid from the first day of classes through the final day of exams. Credits do no roll-over to the next semester. This only applies to print credits, Campus Points remain valid on your card.
How do I add more credits to my MOCS Card?
Once you have used your initial print credits payment will draw from your Mocs Card Campus Points. You can add more money to your card at the valueport machines located in the University Center and the Lupton Library. For more information on your MOCS Card and its usage, read the MOCS Card FAQ.
What happens when I use all of my print credits?
Once you have used all of your print credits, the charges will draw from your Campus Points. You can put more money on your MOCS Card as Campus Points if you need to add more for printing.
What if I lose my card?
Please read and understand the information provided on the MOCS Card website regarding its use and replacement.
The following disclaimer applies to the Guest cards available through the ValuePort machines in the Lupton Library and the University Center: This card can be used for purchases at any University of Tennessee at Chattanooga location that accepts Campus Points. Card can be recharged at any time. Card is not redeemable for cash. Merchandise returned will be credited back to your card, no cash refunds are allowed. Card will not be refunded or replaced if lost, stolen, destroyed, altered or used without purchaser's permission. After 12 months of non-use, balance on card will be expired.
How do I know what my print point balance is?
During a pay to print transaction, you will see both the total for the current print job and the remaining print point balance. Once this displayed balance is $0, printing will draw from Campus Points. Also, you can manage your MOCS Card online at http://www.utc.edu/Administration/MocsCard/ManageMyID.php. From there you can deposit money into Campus Points, check your balance, and view your transaction history.
I printed something but it is not showing up on the release station.
Print release stations have different timeouts set that determine how long a job can wait to be released before it is deleted. This setting varies from location to location. Please check with lab staff to see what the timeout is or look for this setting in documentation posted at the station. If you think that your job expired, send it again. If it fails to appear again, please report this to lab staff or the Help Desk.
I printed something I don't want/need. Do I have to pay for it?
ll print jobs are held at the release station for your confirmation. When paying for a job you have two stages of job confirmation, after that, the jobs are paid for and there is no recourse for unwanted jobs.
I didn't get my print job after I paid for it.
If you fail to receive a print job, or the print job is damaged, please report it to the lab support staff immediately. If this happens in a lab that is not staffed, you will need to report the problem to the Student Help Desk in the University Center Lab. To report a problem, you will need to report what computer you printed from, what time you printed, what you printed, and what time you released it. When possible, a lost job will be reprinted. If this cannot be done quickly, a reprint refund request will be submitted. Note: It is recommended that after hours printing be done in a staffed lab such as the University Center Lab or the Lupton Library.
I released my print job and nothing is printing.
Occasionally a print job will stall. This will cause a delay and might even back up other print jobs. The system has a mechanism to handle stalled jobs though it takes a few minutes to reprocess the stalled job. If a job has not printed after 5 minutes, please report it to the lab staff, responsible department or the helpdesk.
What happens if I make a mistake?
Before printing your job, take advantage of the Print Preview option. You will be able to see that the document is formatted correctly and make sure there are no "extra" pages on the end of the job. You can also zoom in to the document while previewing it for further inspection.
Can I cancel or delete a job after I have printed it?
You can delete a job at the release station if you decide not to print it. However, once a job is released there is no way to cancel it.
Use Print Preview to check your job before sending.
Using the Print Preview option will allow you to view the document as it will appear when printed. Editing a document can sometimes result in a blank trailing page at the end of the document. Using Print Preview can help you to check for this. On a Windows computer, choose print Preview from the File menu. On an Apple/MAC OS computer, choose Print and select the Preview button on the print pop up window.
Can I print from my personal laptop?
Information on how to setup your laptop to use the system as well as locations where this will be available will be posted soon.
What can I do to reduce my printing expenses?
- Proofread and edit on the screen to avoid printing drafts.
- Print some documents in 2-up mode, 2 pages printed on a single sheet. In the Windows print pop up choose Preferences and select 2 under the Pages Per Sheet menu on the Layout tab. For Apple/MAC OS computers, choose Layout on the print pop up. Select 2 from the Pages Per Sheet menu. Print Preview is a good idea when using this feature to ensure you get the results you want.
- Whenever possible, save documents or articles to a disc or to your Google storage space.
Which labs require my Mocs Card to print?
- UC Computer Lab
- Lupton Library – 1st and 2nd Floors
- Davenport 228 (Physical Therapy & Criminal Justice)
- EMCS 206 (Math)
- EMCS 236 (GIS Lab)
- Fine Arts Center 307 (Music)
- Fine Arts Center 412 (Art)
- Fletcher Hall 111 & 408 (College of Business)
- Frist 201, 202, 203, & 205 (Communications)
- Grote 316 (Chemistry)
- Holt 101, 205, & 399 (English)
- Holt 302 (Psychology)
- Hunter 405 (Interior Design)
- Hunter 407 (Education)
- Metro 205 & 229 (Nursing)
