ITD Newsletter
August 2009
It’s Fall again? We’ll maybe the weather doesn’t say so, but we sure do. It’s Fall again. And that means that your IT Department is revving back up to meet those increased numbers. Does this mean we were sleeping all summer? Nope. Summer is when we try to get caught up on all those projects that keep us going through the year. This summer we’ve seen a lot of new hardware implementation by our Networking Department to keep those internet speeds up to snuff, and a lot of new server installs by our Systems Department to keep us as close to the leading edge of technology as we can be.
Help Desk Information Sessions
What else has been going on in the IT Department? A bunch of you noticed that we had some informational sessions over the last couple of months. We had great turn out for our sessions on Phishing and our session on Spoofing. We’re gearing up for a few more of those in the coming weeks. Be on the lookout for a session on Social Engineering and a session on What Does IT Want You to Know.
Here’s a sneak preview of what you’ll be seeing in those sessions:
Social Engineering is the act of manipulating people into performing actions or divulging confidential information. Do any of you use Facebook? Have any of you taken one of their personality quizzes where you’ve answered 50 questions about yourself? Well, for good or for bad, you’ve been socially engineered into divulging information about yourself. Does that mean you need to stop using them? Not necessarily. Just be careful.
What Does IT Want You to Know when you call us to report a problem? Communication is the key to solving problems quickly and correctly. We try really hard to get as much information from you as possible in our initial phone call, but that’s not always enough. Contact information is a must, and although we try to get that too, sometimes we can’t foresee everything. Leave us a cell number and times when you’re in your office, if you can.
Submitting ITD Requests and Reporting Problems
To submit a request, work order or report a problem to ITD you can call the Help Desk at 425-4000, or you can submit a request online. ITD has a new ticketing system that allows you to log in with your UTCID and password and submit a request for help. Check it out at http://itd.utc.edu/forms.
Advantages of the new ticketing system:
- Submit your request and it is immediately in our queue
- You can view, edit and close your request(s) at any time.
- Searchable knowledgebase
- One form for help desk, networking, telecom troubles and work order
Mocsprint News
Something else we can all look forward to is a MocsPrint cost reduction. Thanks to the efforts of the SGA, the cost of printing through UTC’s MocsPrint System will be reduced from $.10 per page to $.07. The price reduction will take effect at the beginning of the Fall 2009 semester. Students will continue to receive a $10 PrintPoints credit on their MOCS Card each Fall and Spring semester.
For more information, please go to http://itd.utc.edu/mocsprint/
ITD Training
Students and faculty and staff can look forward to some additional training this Fall. Take a look at http://itd.utc.edu/training/. The Student Technology Center will have sessions on building websites, photo editing and some Microsoft Office knowledge will keep us all up to date.
Keep checking http://itd.utc.edu and http://blog.utc.edu/ITDAnnouncements/ for more IT Department news and information.
