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Information Technology Division

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Information Technology Division Frequently Asked Questions

  1. Your UTCID is a universal “username” for many services. Every UTCID has an associated password. To set your password, connect to: http://www.utc.edu and click “forgot password.” Your UTCID is located on your acceptance letter and printed on your Mocs Card.

  2. Every student has a Mocsnet account. It can be accessed by logging into: http://www.utc.edu with your UTCID and password. From here you can access:

    • UTC Email
    • My Files – 50mb of server storage
    • Student Information – Class Schedule, grades, rap sheet, accounts balance
    • My Webpage

    The UTC email address is an official channel of communication, so you should check your account regularly.

  3. Many faculty post class materials, syllabi, grades and other useful information online. Once your instructor has registered you for access, enter your UTCID and password at: http://utconline.utc.edu. There is also a shortcut to this link once you log onto MocsNet with your UTCID and password.

  4. Your Secure Identifier (SID) is used to access your Student Information in Mocsnset. Your SID was included in your acceptance letter. Log into www.utc.edu with your UTCID and password, next click on Student Information and enter your SID to view:

    • Class Schedule
    • Grades
    • RAP Sheet
    • Account Balance and Holds
    • Refunds
    • Enrollment Verification
    • Financial Aid Services

    For information about forgotten SIDs, visit Records and Registration in 109 Race Hall.

  5. To prepare your computer, you must obtain all Windows or Apple updates and install approved Anti-virus software. Once updates and Anti-virus software are current, visit: http://prereg.utc.edu and follow the directions on the website.

  6. The Information Technology Division officially supports Windows XP, Windows Vista, and Mac OSX.

  7. Yes, all users on the Dorm or wireless networks are required to register their computer on the network. You will need your UTCID and password.

    Windows Update or Mac Software Updates must be up-to-date.

    Computers with Microsoft windows must have an approved antivirus product installed with up-to-date definitions.

    To register your computer, go to: http://portal.utc.edu and follow the directions on the website.

  8. Yes! Everyone must protect the network and their computers from viruses. There are several options available to choose from.

    For a complete list of approved anti-virus products, visit: http://netaccess.utc.edu/

  9. Yes, the following will result in losing network access until the issue is resolved:

    • Infected Computer with spyware or virus
    • Peer to Peer file sharing
    • Using a router in the dorm
    • Using a wireless router or access point

    For more on the AUP go to: http://www.utc.edu/aup

  10. For up-to-date information about wireless hotspot locations visit: http://itd.utc.edu/wireless

  11. UTC’s central computer lab is located at 124 University Center near the west entrance (across from McClellan Gym). For more information, call (423)425-4492 or visit: www.utc.edu/Administration/StudentTechnologyCenter

  12. Mocs Print stations are used on campus to print. At the beginning of fall and spring semesters you will be given a $10 print credit (non refundable credit) on your Mocs card. The print credit is valid through the last day of final exams. After the $10 print credit is used all prints will be paid from Campus Points. For more information visit: http://itd.utc.edu/mocsprint

  13. To register all game systems, log into: http://portal.utc.edu/registration

  14. Each suite has a shared phone line with local calls and a shared voice mailbox. For more information about phones, long distance, voicemail please visit: http://itd.utc.edu/phone

  15. You can purchase software by mail through the University of Tennessee at prices far below retail. Visit: http://itd.utc.edu/software for details.

  16. Yes, students receive educational pricing on Dell and Apple Computers. Visit: http://itd.utc.edu/hardware for more information.