Information Technology Division Frequently Asked Questions
What is my UTCID?
Your UTCID is a universal “username” for many services. Every UTCID has an associated password. To set your password, connect to: http://www.utc.edu and click on Go to Mocsnet and click on “forgot password.” Your UTCID is located on your acceptance letter and printed on your Mocs Card.
What is Mocsnet?
Every student has a Mocsnet account. It can be accessed by going to http://www.utc.edu and click on Go to Mocsnet login with your UTCID and password. From here you can access:
- UTC Email
- Student Information – Class Schedule, grades, MyMocsDegree, accounts balance
What is UTC Online?
Many faculty post class materials, syllabi, grades and other useful information online. Once your instructor has registered you for access, enter your UTCID and password at: http://utconline.utc.edu. There is also a shortcut to this link once you log onto MocsNet with your UTCID and password.
How do I prepare my computer for the Dorm and wireless networks before I come to school?
To prepare your computer, you must obtain all Windows or Apple updates and install approved Anti-virus software. Once updates and Anti-virus software are current, visit: http://prereg.utc.edu and follow the directions on the website.
Do I need to register my computer on the Dorm or wireless networks?
Yes, all users on the Dorm or wireless networks are required to register their computer on the network. You will need your UTCID and password.
Windows Update or Mac Software Updates must be up-to-date.
Computers with Microsoft windows must have an approved antivirus product installed with up-to-date definitions.
To register your computer, go to: http://portal.utc.edu and follow the directions on the website.
Do I need to use an Anti-virus product while on the university’s network?
Yes! Everyone must protect the network and their computers from viruses. There are several options available to choose from.
For a complete list of approved anti-virus products, visit: http://netaccess.utc.edu/
Can I lose network access for anything?
Yes, the following will result in losing network access until the issue is resolved:
- Infected Computer with spyware or virus
- Peer to Peer file sharing
- Using a router in the dorm
- Using a wireless router or access point
For more on the AUP go to: http://www.utc.edu/aup
Where are wireless hotspots located on campus?
For up-to-date information about wireless hotspot locations visit: http://itd.utc.edu/wireless
Where is the main Computer lab on campus?
UTC’s central computer lab is located at 124 University Center near the west entrance (across from McClellan Gym). For more information, call (423)425-4492 or visit: www.utc.edu/Administration/StudentTechnologyCenter
How do I print on campus?
Mocs Print stations are used on campus to print. At the beginning of fall and spring semesters you will be given a $10 print credit (non refundable credit) on your Mocs card. The print credit is valid through the last day of final exams. After the $10 print credit is used all prints will be paid from Campus Points. For more information visit: http://itd.utc.edu/mocsprint
How do I register my game system so I can play online in my dorm room?
To register all game systems, log into: http://portal.utc.edu/registration
Does my dorm room have a phone?
Each suite has a shared phone line with local calls and a shared voice mailbox. For more information about phones, long distance, voicemail please visit: http://itd.utc.edu/phone
Where can I find low-priced software?
You can purchase software by mail through the University of Tennessee at prices far below retail. Visit: http://itd.utc.edu/software for details.
Do I receive a discount on computers?
Yes, students receive educational pricing on Dell and Apple Computers. Visit: http://itd.utc.edu/hardware for more information.