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Information Technology Division

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Getting Started

These step-by-step instructions will show you how to prepare your computer for internet access on the UTC Campus.

  1. On your acceptance letter, you received a UTCID which consists of 3 letters followed by 3 numbers (ex. ABC123). Take note of this ID as you will need it in a moment.

    1. Go to www.utc.edu and choose “Forgot Password” in the left sidebar under “MocsNet”.

    2. Here you will enter your UTCID, Social Security number, and Birth Date to verify your information.

    3. Choose your password and follow the prompts. It may take several minutes for your new password to register.

    4. Log into MocsNet with your new password to make sure everything works.

  2. Visit us at Orientation, and attend a session taught by the Information Technology Division in the Student Technology Center located in the University Center room UC124a. This session is a “must see” as we will cover everything from prepping your computer for campus to obtaining great software and computer discounts. Afterwards, make sure you stop by the Internet Cafe in the Student Technology Center, enjoy some free refreshments, and get comfortable with one of our computers.

  3. In order to access the Internet from your dorm and wirelessly on campus, you must obtain critical operating system and Anti-Virus updates for your computer. Make sure that you run updates just days before you come to school to ensure the most recent updates. To view a tutorial on updating your operating system, visit our website for Windows updates and Mac updates.

    Please note that The Information Technology Division officially supports Windows XP, Windows Vista, and Mac OSX.

    If you will be residing in a dorm, make sure to bring an Ethernet cable for online access. This inexpensive cable can be obtained from most computer or electronics retailers.

  4. After you obtain all critical software updates and update your Anti-Virus definitions, you can test your computer for network readiness before you come to school, visit prereg.utc.edu and download the UTC Network Access Remote Scanner. This will scan your computer to make sure that it meets all of the requirements necessary for UTC dorm and wireless network access.

  5. Once you are on campus, simply register your computer by opening your Internet browser of choice (Firefox, Internet Explorer, Safari, etc.). You will automatically be directed to the registration page. If you have any problems, call (423) 425-4000 and the Helpdesk can assist you. Be sure to visit our Frequently Asked Questions page to highlight any common questions or problems that you may have.